运筹学学报 >
2025 , Vol. 29 >Issue 3: 61 - 76
DOI: https://doi.org/10.15960/j.cnki.issn.1007-6093.2025.03.003
服务系统中的预约调度: 综述及扩展
收稿日期: 2025-04-18
网络出版日期: 2025-09-09
基金资助
国家自然科学基金(72495130);国家自然科学基金(72495132);国家自然科学基金(72422017)
版权
Appointment scheduling in service systems: A survey and extension
Received date: 2025-04-18
Online published: 2025-09-09
Copyright
万国华 , 王杉 , 黄腾方 . 服务系统中的预约调度: 综述及扩展[J]. 运筹学学报, 2025 , 29(3) : 61 -76 . DOI: 10.15960/j.cnki.issn.1007-6093.2025.03.003
One of the most important problems in managing service systems is reducing customer waiting time, and making appointment in advance to reduce the uncertainty of customer arrivals (the demand) is an important approach to reducing customer waiting time. Studies on appointment scheduling problems date back to the 1950s and ever since appointment scheduling optimization models and algorithms have received extensive attention in both academia and industry, in particular, in healthcare service industry. In this paper, we first describe the appointment scheduling problems and their characteristics, and present a framework for classifying the problems; we then discuss the major results and progresses of appointment scheduling research with our commentaries; finally, we examine the current important appointment scheduling problems and discuss the future research trends and directions.
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